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Widespread adoption of AI in consumers’ buying journeys has now crossed the digital divide, influencing shoppers’ in-store spending, the latest study from the MACH Alliance, the community that champions best-of-breed commerce and innovation, shows. Original research of over 1,000 UK consumers, commissioned ahead of MACH X: Amsterdam, showed that, with 67% of shoppers now using…
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More than four in ten UK shoppers (42%) would abandon online purchases if they experienced unexpected delivery costs at the checkout, research from digital consultancy, Sherwen Studios, reveals. Original research in its Omnichannel Illusion report, which polled 2,000 UK consumers, showed that unexpected delivery costs at checkout (42%) were the top reason shoppers would give…
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From consumer confidence improving ahead of the Golden Quarter, to Tesco building enhanced discovery experiences into F&F Online and The Cotswold Company expanding its omnichannel reach with M&S, what’s been making waves in retail this week? Shopper confidence rises ahead of Peak Trading Summer ended with a small increase in consumer confidence, with around half…
Retail Rewired 